FAQ
Answers, before you ask.
The questions our front desk hears most, about appointments, insurance, video visits, results and family care.
Didn’t find your answer?
Call or write to us — a real person replies within one working day.
Medical emergency? Call 911 or go to the nearest emergency room.
In crisis or thinking about suicide? Call or text 988 — free, confidential and available 24/7.
Appointments
How do I book an appointment?
Book online in three short steps from any page — choose your care, a time and add your details — or call the front desk. We confirm every request within two working hours.
Can I be seen the same day?
Yes. Same-day slots are held back every weekday for sick visits. Book online before 11 am or call us first thing.
Do you accept new patients?
Most of our clinicians are welcoming new patients. The doctors page shows who is available, with a filter for new patients.
How long is an appointment?
A regular visit lasts 20 to 30 minutes; annual physicals and first therapy sessions are longer. The duration is shown on every service page.
How do I cancel or reschedule?
From the link in your confirmation, in the patient portal or by phone — at least 24 hours ahead, please.
Insurance & billing
Which insurance plans do you accept?
Most major plans, Medicare and Medicaid. See the full list on the Insurance & Fees page, or call us to check your plan.
What if I do not have insurance?
Our self-pay prices are published online, and memberships, sliding-scale fees and payment plans can make care more affordable.
Will I get a surprise bill?
No. We check your benefits before your visit and give written estimates for any treatment.
Video visits
Which visits can be done by video?
Follow-ups, test results, prescription reviews, therapy and many first consultations. Services that offer video are marked as such.
What do I need for a video visit?
A phone, tablet or computer with a camera, a stable connection and a quiet, private space. No app to install — you join from a link.
Are video visits covered by insurance?
Most plans cover video visits like an in-person visit. We check this for you when you book.
Prescriptions & results
How do I get a prescription refill?
Request it in the patient portal or ask your pharmacy to send us a request. Allow two working days.
When will I get my test results?
Most results arrive within 48 hours. They appear in the portal with a note from your clinician, who calls you if anything needs attention.
Can my records be sent to another doctor?
Yes, free of charge. Fill in a records request at the front desk or through the portal.
Children & family
From what age do you see children?
From birth. Our pediatricians see newborns within three days of coming home from the hospital.
Can my whole family see the same doctor?
Yes — that is what family medicine is for. Booking back-to-back appointments for several family members is easy online.
When should I go to the emergency room instead?
Call 911 or go to the nearest ER for chest pain, trouble breathing, severe bleeding, signs of a stroke or a serious injury. If in doubt, call our 24/7 nurse line.