Patient resources
Everything for your visit.
Forms, the patient portal, prescriptions and policies — the practical side of your care, in one place.
5 min
average wait in our lounge last month
Quick links
Do it online, in minutes.
Patient portal
Messages, test results, invoices and appointments, all in one secure place.
New patient forms
Fill in your health history online before your first visit and skip the clipboard.
Prescription refills
Request a refill in the portal. Allow two working days; your pharmacy will text you.
Test results
Results appear in the portal with a note from your clinician, usually within 48 hours.
Billing & payments
Pay a statement online, set up a payment plan or ask a question about a bill.
Medical records
Request a copy of your records or send them to another provider — free of charge.
Your first visit
Come prepared, leave reassured.
Arrive ten minutes early if you have not filled in your forms online. Everything else, we will walk you through.
Please bring
- A photo ID and your insurance card
- A list of your medicines and allergies
- Recent test results or letters from other doctors
- Your questions — write them down so none get forgotten
Health tools
Check your BMI.
A quick screening number to bring to your next check-up. Nothing you enter leaves your browser.
Nurse line, 24/7
Not sure it can wait?
Our nurses answer day and night. They will tell you whether to book, come in today or head to urgent care.
Medical emergency? Call 911 or go to the nearest emergency room.
Policies
The fine print, in plain English.
What you can expect from us — and what we ask of you.
Cancellations and late arrivals
Please cancel at least 24 hours ahead so we can offer your slot to someone who needs it. If you arrive more than 15 minutes late, we may need to rebook you.
Your privacy
Your health information is protected by law and shared only with the people involved in your care. Read the full privacy policy.
Video visits
Video visits use a secure, encrypted link. Join from a private space; your clinician will confirm your identity at the start of each call.
Your rights as a patient
You have the right to clear information, to a second opinion, to see your records and to make a complaint. Ask the front desk for our patient rights leaflet.
Chaperones and interpreters
You can ask for a chaperone during any examination, and for a professional interpreter in your language — both free of charge.
Health library
Read before your visit.
Prevention
/ Oct 14, 2026
Your annual physical: what happens, and how to make the most of it
A yearly check-up is the simplest way to catch silent problems early. Here is what happens during the visit —…
Heart Health
/ Oct 7, 2026
Five everyday habits that protect your heart
You do not need a complete lifestyle overhaul. These five small, realistic habits make a measurable difference to your heart.
Mind & Mood
/ Sep 30, 2026
Stress or anxiety? How to tell the difference — and when to get help
Stress usually has a clear cause and fades when it is gone. Anxiety tends to stay. Here is how to…