Since we introduced video visits, a third of our follow-ups happen online. They save travel and time off work — but they are not right for everything.
Great for a video visit
- Follow-ups on long-term conditions such as diabetes or blood pressure
- Discussing lab or imaging results
- Medication reviews and repeat prescriptions
- Minor skin concerns (with a clear photo)
- Therapy and psychiatry sessions
Better in person
- Anything that needs a physical exam: chest, abdomen, joints
- Ear pain, sore throat with fever, or a suspected infection
- Vaccines, blood tests and scans
- A first visit with a new specialist
Getting the most out of a video visit
- Find a quiet, private and well-lit space
- Test your camera and connection beforehand
- Have your medicines and home readings to hand
Chest pain, difficulty breathing or signs of a stroke always need emergency care — call 911.
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